How To Use Your Chatbot

Getting value out of your chatbot isn't complicated, but a little intention goes a long way. Here's how to make sure EmmieChat is working as hard as possible for your business.

1. Give her the full picture

The more Emmie knows about your services, pricing, hours, and policies, the better she answers. During onboarding, share everything a new front-desk hire would need to know — the goal is for customers to never feel like they're "just talking to a bot."

2. Let her handle the calendar

On the Advanced plan, connect your real booking calendar so Emmie can offer live availability and confirm appointments on the spot. This is where most businesses see the biggest time savings — no more manual scheduling back-and-forth.

3. Review conversations regularly

Check in on what customers are asking. Common questions are a goldmine — they tell you what to clarify on your website, what to add to your FAQ, and what your customers care about most.

4. Keep her updated

Prices change, hours shift, new services launch. Treat Emmie like a team member: whenever something changes in your business, update her so she never gives a customer outdated information.

Need a hand fine-tuning your setup? Reach our team anytime at emmiechatai@gmail.com or 516-350-0951.